Simple examples of the kind of business problems I fix
These examples are built around familiar problems: missed enquiries, website questions, quotes that go cold, bookings that need handling, and customer service that keeps interrupting the day. This is the sort of practical work I help businesses put in place.
Client journey workflow for a busy electrician
From first enquiry to quote, deposit, job photos, invoice, certificate, review request, and follow-up, the whole job flow became easier to run.
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Website enquiry triage for a cleaning company
New website enquiries were sorted, summarised, and routed into a simple follow-up flow instead of sitting in a shared inbox.
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Website chatbot for simple enquiries and call booking
A website chatbot answered common questions, shared the right information, and booked or rescheduled calls without the team having to jump in.
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Customer service automation that acts like a receptionist
Incoming calls were answered like a real front desk, with help for bookings, rebookings, and simple customer questions even when the team was busy.
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Appointment reminders and review requests for a dental clinic
A simple follow-up flow helped the clinic reduce no-shows, send review requests on time, and keep patient admin from slipping.
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Quote follow-up flow for a roofing company
Quote follow-up stopped living in the owner's head and became a simple process that kept more jobs warm.
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Field notes and handover flow for an inspection team
Site notes, photos, and next actions were gathered in one cleaner flow so the office stopped chasing incomplete job information.
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