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Patient follow-up
Appointment reminders and review requests for a dental clinic
A simple follow-up flow helped the clinic reduce no-shows, send review requests on time, and keep patient admin from slipping.
One practical workflow for reminders, post-visit follow-up, and review requests so the front desk had less to remember.
The problem
Reminder messages and review asks were getting sent inconsistently because the team was focused on patients in front of them.
What changed
I put a light process in place for pre-appointment reminders, post-visit follow-up, and review requests so the right messages went out at the right time.
Why it mattered
The clinic had fewer routine follow-ups to chase manually and a steadier way to protect bookings and collect social proof.