Website chatbot for simple enquiries and call booking
A website chatbot answered common questions, shared the right information, and booked or rescheduled calls without the team having to jump in.
A chatbot trained on the company's services, FAQs, and policies so visitors could get quick answers even when nobody was at the desk.
The problem
People were landing on the website with simple questions, but answers depended on someone seeing the enquiry later and replying manually.
What changed
I set up a chatbot connected to the business knowledge base so it could answer common questions, explain services, handle basic screening, and book or reschedule calls against the calendar.
Why it mattered
The company could answer more enquiries faster, reduce repetitive back-and-forth, and give visitors a quicker route to speaking with the right person.