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Enquiry handling
Website enquiry triage for a cleaning company
New website enquiries were sorted, summarised, and routed into a simple follow-up flow instead of sitting in a shared inbox.
A lightweight system that turned incoming enquiries into clear next actions the team could work through without digging through emails.
The problem
New enquiries were landing by email, but details were inconsistent and follow-up depended on someone spotting them at the right time.
What changed
I set up a cleaner intake flow that captured the right details, grouped similar requests, and gave the team a simple way to see who needed a reply next.
Why it mattered
The business could respond quicker, waste less time forwarding emails around, and keep good leads from going cold.